ROCÉEN – Frequently Asked Questions (FAQs)
How long does delivery take?
Abu Dhabi & Dubai: 1–3 business days
Other Emirates: 2–4 business days
Delivery times may vary slightly during peak periods such as Eid or holidays.
How long does it take to process my order?
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays are processed the next working day.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details.
Do you offer free shipping?
Shipping fees are calculated at checkout.
Any free shipping promotions will be clearly displayed on the website.
What is your return policy?
We accept returns or exchanges within 7 days of delivery.
To be eligible, items must:
- Be unworn and unused
- Be in original condition
- Include original packaging and tags
- Include proof of purchase
How do I start a return?
Email us at: 📧 info@roceen.ae Once approved, we will send you return instructions. Returns sent without approval will not be accepted.
Are there items that cannot be returned?
Yes, the following items are non-returnable:
- Earrings (for hygiene reasons)
- Final sale items
- Customized or made-to-order pieces
- Gift cards
Do you offer exchanges?
Yes. The fastest way is:
- Return your item
- Place a new order
When will I receive my refund?
Once approved, refunds are issued as store credit within 3–5 business days.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery and provide clear photos.
Once verified, we will arrange a replacement or refund.
What payment methods do you accept?
We accept all payment method includes:
- Apple Pay, & Google pay, Credit / Debit Cards.
- Cash (in-store)
- Tabby & Tamara (Pay Later)
Is my personal information secure?
Yes. Your data is securely handled and used only to:
- Process orders
- Improve your experience
- Provide customer support
We never sell your personal information.
📞 Contact Us
📧 Email: info@roceen.ae
📞 Call & WhatsApp: +971 2 584 4899
📍 Location: Dalma Mall, Abu Dhabi